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Luxury & Fashion

The Challenge

Order-givers across the Group's houses coordinated urgent London replenishment through fragmented channels, separate quotes, threads and tracking per shipment, per Maison, per carrier, with urgent stock moves defaulting to expensive case-by-case air freight.

The Solution

Stracker built a bespoke Stracker360 solution: order-givers across every Maison raise a request, get an instant price, and manage all communication in one place, served by a dedicated nightly shuttle consolidating parcels from every brand.

  • Any order-giver creates a request and sees the price instantly, all communication centralized.
  • A dedicated nightly shuttle consolidates parcels from every Maison into one Paris-London movement.
  • A 15-minute response SLA backs every urgent request.

The Result

98.9% OTD / -14% Urgent next-day deliveries hit 98.9% on-time across several hundred shipments. Consolidating onto a nightly road shuttle cut transport budget by 14%.

A Global Luxury Group

One app, every Maison, a 15-minute SLA, a bespoke nightly shuttle keeping London boutiques stocked at 98.9% on-time
Industry
Luxury Fashion Group (multi-Maison)
Headquarters
Paris, France
Use Case
Bespoke cross-brand Paris-London boutique replenishment

Summary

Heading

The Challenge

Order-givers across the Group's houses coordinated urgent London replenishment through fragmented channels, separate quotes, threads and tracking per shipment, per Maison, per carrier, with urgent stock moves defaulting to expensive case-by-case air freight.

The Solution

Stracker built a bespoke Stracker360 solution: order-givers across every Maison raise a request, get an instant price, and manage all communication in one place, served by a dedicated nightly shuttle consolidating parcels from every brand.

  • Any order-giver creates a request and sees the price instantly, all communication centralized.
  • A dedicated nightly shuttle consolidates parcels from every Maison into one Paris-London movement.
  • A 15-minute response SLA backs every urgent request.

The Result

98.9% OTD / -14% Urgent next-day deliveries hit 98.9% on-time across several hundred shipments. Consolidating onto a nightly road shuttle cut transport budget by 14%.

“Our teams create a request, see the price and track it without leaving the app. It changed how every Maison handles London, not just one.”
Supply & Retail Operations, member Maison