The Challenge
The Maison's Paris flagship regularly sells to international clients who want their purchase duty-free and are departing within hours or days, forcing a choice between the client carrying a large box through security, or a manual, paperwork-heavy export process boutique staff had neither the time nor customs expertise to manage.
The Solution
With Stracker's Passenger Assistance offer, the boutique hands the finished piece to Stracker directly post purchase; Stracker collects it, prepares and clears the export documentation, and delivers it duty-free, customs-cleared, directly to the client at the airport.
- Boutique staff are removed from the customs process entirely.
- The piece is delivered via a white-glove hand-off at the departure terminal.
- Clients receive live status in the Stracker360 app from boutique hand-off to airport delivery.
The Result
< 8h boutique-to-gate delivery time. Passenger Assistance shipments average under 8 hours in Paris, letting the Maison confirm same-day duty-free delivery at the point of sale, a differentiator in closing high-value international sales.
A Parisian Haute Couture Maison
Summary
The Challenge
The Maison's Paris flagship regularly sells to international clients who want their purchase duty-free and are departing within hours or days, forcing a choice between the client carrying a large box through security, or a manual, paperwork-heavy export process boutique staff had neither the time nor customs expertise to manage.
The Solution
With Stracker's Passenger Assistance offer, the boutique hands the finished piece to Stracker directly post purchase; Stracker collects it, prepares and clears the export documentation, and delivers it duty-free, customs-cleared, directly to the client at the airport.
- Boutique staff are removed from the customs process entirely.
- The piece is delivered via a white-glove hand-off at the departure terminal.
- Clients receive live status in the Stracker360 app from boutique hand-off to airport delivery.
The Result
< 8h boutique-to-gate delivery time. Passenger Assistance shipments average under 8 hours in Paris, letting the Maison confirm same-day duty-free delivery at the point of sale, a differentiator in closing high-value international sales.
“Our sales advisors can now promise a client their piece will be waiting at the gate, and mean it. That confidence closes sales we used to lose to hesitation.”