The Challenge
A leased aircraft can be positioned anywhere in the world on any given day, and a logistics delay disrupts a lessee's own schedule. Ops Control had no single logistics partner able to respond consistently regardless of aircraft position.
The Solution
Stracker acts as Avion Express's global logistics layer, with a standing SLA on how fast a request is acknowledged and actioned wherever the aircraft is positioned.
- Every request is picked up and actioned within a 15-minute SLA, independent of location or time zone.
- A single Stracker point of contact coordinates local handling agents.
- Status on every open request is visible in Stracker360.
The Result
< 15 min SLA Ops Control receives action on a logistics request within 15 minutes on average, regardless of the aircraft's position globally.
Avion Express
Summary
The Challenge
A leased aircraft can be positioned anywhere in the world on any given day, and a logistics delay disrupts a lessee's own schedule. Ops Control had no single logistics partner able to respond consistently regardless of aircraft position.
The Solution
Stracker acts as Avion Express's global logistics layer, with a standing SLA on how fast a request is acknowledged and actioned wherever the aircraft is positioned.
- Every request is picked up and actioned within a 15-minute SLA, independent of location or time zone.
- A single Stracker point of contact coordinates local handling agents.
- Status on every open request is visible in Stracker360.
The Result
< 15 min SLA Ops Control receives action on a logistics request within 15 minutes on average, regardless of the aircraft's position globally.
“Our lessees don't care which country the aircraft is in when something goes wrong. Neither does Stracker's response time.”